Return & Exchange Policy
At Abajour, customer satisfaction is our priority. We are committed to providing authentic, high-quality products across our store. Customers are eligible for an exchange if they are not satisfied with their purchase, subject to the terms and conditions outlined below.
Abajour Return & Exchange Policy
Products purchased through the website or from our showroom are non-returnable, subject to the conditions outlined in this policy.
Exchanges are permitted within 3 days from the date of receiving the product.
Products purchased through the website or showroom using the following payment methods: Tabby, Tamara, and Madfu are not eligible for return or exchange.
Exchange Terms
Customers may exchange items included in their invoice under the following conditions:
Undelivered orders: The customer may exchange the item for another product of equal or higher value, with the difference in price paid by the customer, if applicable.
Delivered orders: The customer may exchange the product within 3 days from the date of receipt, provided that the product is in the same condition in which it was received and is returned with its original carton or packaging. Any price difference must be paid by the customer, if applicable.
Individual parts of a product cannot be exchanged for parts from another product. For example, the customer cannot exchange the base of a table lamp for another base or replace the lampshade separately.
Orders are delivered within and outside Riyadh within 3–7 business days.
Refund Policy
Cash payments: The refund will be issued after the product has been received and inspected.
Mada payments: The refund will be processed within 3–5 business days after confirming the condition of the product.
Tabby or Tamara payments: Refunds or returns are not available under this payment method.
Product Reservation Policy
If the customer does not collect the purchased product within 30 days from the date of purchase, Abajour reserves the right to cancel the sale and invoice. The customer must then contact us to request a refund of the amount paid, subject to the applicable terms and conditions.
Cases Where Returns or Exchanges Are Not Accepted
Products that have been used, opened, tampered with, or damaged.
Products returned without their original packaging or with damage resulting from misuse.
The customer is responsible for shipping costs when requesting an exchange for lamps or chandeliers.
Exchanges are permitted once only.
Products whose serial number does not match the serial number registered in our records.
In special cases where the customer receives an incorrect product, a product different from the one ordered, or a product whose specifications differ from those stated on the website, we will arrange for the product to be collected and replaced. The product must be returned in the same condition in which it was received, with its original packaging or wrapping, and without any damage.
Upon delivery, the recipient—regardless of who is present at the delivery location—is responsible for inspecting the goods, signing the delivery receipt, and recording any remarks or observations.
Delivery & Installation
Orders are delivered within 3–7 business days inside and outside Riyadh.
We provide professional installation services for chandeliers and lamps for an additional fee. Customers can add the installation service to their order during checkout.
Bulbs are not included by default with the products. Suitable bulbs may be added to the order for an additional fee, subject to availability and compatibility with the product.
Warranty
All Abajour products come with a one-year warranty against manufacturing defects from the date of purchase within the Kingdom of Saudi Arabia.
All products are also covered by a quality warranty of up to 10 years.
For any further inquiries, please feel free to contact us through our Customer Service channels.
