At Abjur, we care about our customers' complete satisfaction. We guarantee the authenticity and quality of all products sold in our store. You have the right to exchange or exchange any of our products if you are not satisfied with them.
Abgor Return and Exchange Policy:
- Products purchased through the website or in the showroom are returnable under the conditions specified.
- Allowed period for exchange: within 3 days from the date of receiving the product.
- Products purchased from the website or showrooms using the following payment methods: (Tabby-Tamara-Paid) cannot be returned or exchanged.
Return Terms:
- Returns are accepted within 24 hours only from the date of receiving the order in Riyadh.
- If the customer is outside Riyadh, the refund will be calculated from the time the customer receives the order.
- The product must be in its original condition, unused, with all accessories and packaging.
- The product will be inspected by our team before the return is approved.
The customer may replace the contents of the goods invoice according to the following cases:
- Undelivered: Any other items of equal or higher value, with payment of the difference, if any.
- Delivery: With payment of the difference amount, if any, within 3 days from the date the customer receives the aforementioned contents, provided that they are in the same condition in which they were received and in their original carton or packaging.
- A part cannot be exchanged for another part of the product. For example, if a customer requests to replace the lamp base with a different one or to change the lampshade construction.
- Orders are delivered within and outside Riyadh within 3–7 working days.
Refund Policy:
- Cash Payment: The amount will be returned after the product is received and inspected.
- Payment via Mada: The amount will be refunded within 3 to 5 working days after confirming the product condition.
- Payment via Visa: Under consideration.
- Payment via Tabby or Tamara: In this case, the amount cannot be refunded or the order returned.
Cases where returns and exchanges are not accepted:
- Products that have been used, opened, tampered with, or damaged.
- Products received without original packaging or with damage resulting from misuse.
- The customer bears the shipping costs when requesting a replacement lamp or chandelier.
- Only one exchange is allowed.
- Products whose serial number does not match what we have on file.
- Under special circumstances, if you receive a product that is wrong or different from the one you ordered or has specifications different from those described on the website, we will arrange for the return and replacement of the product, but the product must be returned in the same condition in which you received it, with its original packaging or wrapping, and without any damage.
- Upon receipt, the recipient – whoever is present at the location – inspects the goods, signs the delivery order, and makes notes on them.
Delivery and installation:
- Orders are delivered within 3 to 7 business days inside and outside Riyadh.
- The company does not provide chandelier or lampshade installation services.
- Products do not include bulbs or interior lighting.
Warranty:
- All Abgor products include a one-year warranty against manufacturing defects from the date of purchase within the Kingdom of Saudi Arabia.
- All products are also covered by a 10-year quality guarantee.
For any further inquiries, we are happy to contact you through our customer service channels.
